This Cookie Policy explains how The Carrier Hub Ltd uses cookies and similar tracking technologies on www.thecarrierhub.com (the "Platform"), in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember information about your visit. Similar technologies include web beacons, pixels, and local storage.
2. Categories of Cookies We Use
| Category | Purpose | Legal Basis | Examples |
|---|---|---|---|
| Strictly Necessary | Essential for the Platform to function. Cannot be disabled. | Legitimate interests / contract | Session authentication, CSRF protection, load balancing |
| Functional | Remember your preferences and settings | Consent | Language preferences, UI settings |
| Analytics | Understand how visitors use the Platform (aggregated, anonymised) | Consent | Page views, session duration, referral source |
| Behaviour Analytics | Record session replays, heatmaps, and click/scroll patterns to improve usability | Consent | Microsoft Clarity session recordings, heatmaps |
| Marketing | Deliver relevant advertising (if applicable) | Consent | Ad targeting, conversion tracking |
3. Specific Cookies Used
| Cookie Name | Category | Duration | Purpose |
|---|---|---|---|
session_token | Strictly Necessary | Session | Authenticates your login session |
sc_session | Strictly Necessary | 30 days | Authenticates sub-carrier portal sessions |
cookie_consent | Strictly Necessary | 1 year | Records your cookie consent preferences |
_analytics | Analytics | 13 months | Platform usage analytics |
_clck | Behaviour Analytics | 1 year | Microsoft Clarity -- persists a unique user ID |
_clsk | Behaviour Analytics | 1 day | Microsoft Clarity -- connects multiple page views into a single session |
MUID | Behaviour Analytics | 13 months | Microsoft Clarity -- identifies unique browsers across Microsoft domains |
MR | Behaviour Analytics | 7 days | Microsoft Clarity -- used to refresh the MUID cookie |
4. Third-Party Cookies
We use the following third-party services that may set cookies:
- Stripe -- payment processing. Stripe's cookie policy applies: stripe.com/privacy
- Microsoft Clarity -- behaviour analytics, session recordings, and heatmaps. Microsoft Clarity is operated by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA. Microsoft may transfer data to the USA under Standard Contractual Clauses. Clarity records how you interact with the Platform (mouse movements, clicks, scrolls, and page navigation) to help us improve usability. All session recordings are subject to Clarity's data masking rules -- form field values are masked by default. Microsoft's privacy statement applies: privacy.microsoft.com/en-gb/privacystatement. You can opt out of Clarity data collection at: clarity.microsoft.com/optout
- Platform analytics -- aggregated, anonymised usage statistics (page views, session duration)
5. Managing Your Consent
When you first visit the Platform, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customise your preferences. You can change your preferences at any time by clicking "Cookie Settings" in the footer.
You can also manage cookies through your browser settings. Note that disabling strictly necessary cookies will impair the Platform's functionality.
6. Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be reflected in the effective date above.
Legal Disclaimer: This document is provided for informational purposes. The Carrier Hub Ltd recommends that you seek independent legal advice if you have questions about your rights and obligations.